Privacy Policy

This Privacy Policy explains how PG1 Aircond ("we", "us", "our") collects, uses, and protects information you give us when you contact us, request a quote, or use this website.

Who we are

PG1 Aircond is an aircon service company based in George Town, Penang, Malaysia. Our address is 42-G-13 Desa Green, Jalan Van Praagh, 11600 George Town. You can reach us by phone at 017-552 3619 or by email at [email protected].

What we collect

• Contact details you give us when you WhatsApp, call, email, or submit the contact form — your name, phone number, email, and the details of the service you need.
• Service records — what we did on your unit, when, and any notes useful for the next visit.
• Site usage data — anonymous analytics about how visitors use this website (pages viewed, browser type, rough location). We do not link this to your contact details.

How we use it

• To reply to your enquiry and quote for the work.
• To deliver the service you booked and remember your unit's history for future visits.
• To send service reminders or seasonal maintenance tips — only if you have opted in.
• To improve this website and the way we explain our services.

Who we share it with

We do not sell or rent your personal information. We share it only with:

• The technician assigned to your job, so they can prepare for the visit.
• Payment providers, when you settle an invoice (they handle the transaction; we do not store card details).
• Service providers that help us run the business (for example, our website host and the form-submission service that delivers your enquiry to our inbox). They are contractually required to keep your information secure.

How long we keep it

We keep service records as long as you remain a customer, plus a reasonable period after — typically 5 years — to handle warranty claims and historical reference. Enquiries that don't convert are kept for 12 months unless you ask us to delete them sooner.

Your rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to ask us what information we hold about you, to correct it, or to delete it. WhatsApp us or email [email protected] and we will respond within 21 days.

Cookies

This website uses a small number of essential cookies for site functionality and anonymous analytics. We do not use advertising or cross-site tracking cookies.

Changes to this policy

If we update this policy, we'll change the "Last updated" date above. Material changes will be highlighted on the homepage for at least 30 days.

Contact

Questions about this policy? Email us at [email protected] or call 017-552 3619.